Customer FAQs
The Seminole Improvement District has partnered with Minol Inc. to handle all water billing, customer service and payment remittance. Minol is an experienced water billing management company with over 60 years of experience.
Contact our customer care center at 1-877-794-7721 between the hours of 9:00 am to 5:00 pm Monday through Friday.
The transition to our new billing partner will change a few key items related to your account. In addition to the enhanced service, we will be able to provide our customers please note the following:
  1. You will receive a new customer account number. This 14-digit account number will assist you in accessing your account information and should be included with all payments made.
  2. The statement you receive will be different from your previous statements. Please refer to the Understanding your Statement insert that accompanied your first billing.
  3. Payments must be sent to a new remittance address. This includes online banking where payments are made electronically. Please refer to the Online Bill Payment instructions to ensure your account is set up correctly.
All history from your previous SID account is now a part of your new utility account. All payments and accounting history as well as any deposit amounts paid are now a part of your new account.
  1. If you previously scheduled payments to be made on your behalf through your bank, credit union or other provider then you must first delete or cancel that bill payee.
  2. Using your provider’s bill pay website or app, you will need to create a new Bill Payee – Seminole Improvement District.
  3. Enter your new 14-digit customer account number found on your new statement.
  4. Add our remittance address by either selecting the name and remittance address and verifying or manually entering in the address below.
Seminole Improvement District
PO BOX 936826
Atlanta GA 31193-6826

Payments mailed to an old PO BOX will be delayed in posting to your account or may be returned to you. In order to prevent late fees or service disconnection please ensure that you change your payment information online.
All customer accounts were moved to receive paper statements during our transition. You can visit your account online at SID.myUtilityDirect.com and sign up for eStatement notifications.
To stop your service, please contact our customer care center at-1-877-794-7721 and provide the date for which service should be stopped. You will also need to provide us with a forwarding address for your last bill. Please note you cannot request that service be stopped for a prior date. To start service, please complete and submit an application. When submitting your application you will be required to pay the account set up fees and deposits prior to having the service placed into your name.
The amount of a deposit charged depends on the size of meters located at the customer’s service location. For most homeowners the typical deposit is $140.00. That amount is for a ¾” water meter ($60.00), sewer ($60.00) and a 1” reuse (irrigation) meter ($20.00).

After 12 month positive account history, all deposits will be returned through a refundable deposit credit on your account. Please note that there is a $25.00 account start up fee that is required to be paid upfront, however that fee is not refundable.
The meters that are located at your service address determine which services you are required to have. All water meters require Water and Sewer service. Most locations have a reuse meter as well, which required Reuse (Irrigation) service.
Reuse water is sometimes referred to as Reclaimed or Recycled water it is primarily used for Irrigation and Landscaping purposed in the Seminole Improvement District. Using ReUse water helps conserve our potable drinking water supply while offering a savings on the cost. Additionally, you are not charged for any sewer usage from your ReUse meter since your irrigation usage is directly absorbed by the ground.
Bills are generated monthly for all customers. If you subscribe to paperless billing you will receive a notification via email that your statement is ready to view online.
There are several ways to pay your water bill:
Online: Go to SID.myUtilityDirect.com
Phone: Call 877-794-7721
Mail: Seminole Improvement District, PO BOX 936826, Atlanta GA, 31193-6826
Include your payment method and payment coupon and return in the supplied return envelope.
Please remit all payments to Seminole Improvement District, PO Box 936826, Atlanta GA 31193-6826.
Payments are due 15 days after the statement date. If your payment is not received on or before the due date you will be billed a late fee. Late fees are the greater of $5.00 or 5% of the outstanding balance. If your account remains late 15 days after the due date, your account will be subject to Disconnection.
If your service has been disconnected then you must contact our customer service center in order to restore your service. Before your service can be restored you are required to pay all outstanding balances plus a $20.00 reconnection fee. Please note that service reconnections are only performed during normal operating hours, Monday – Friday from 9:00 am to 3:00 pm. We do not offer any after-hours reconnections.
If there is a water emergency that occurs after normal business hours please call the Seminole Improvement District offices at 561-790-1742. When the menu options are presented, press Option 3 then Option 1.
Visit us online at SID.myUtilityDirect.com. To register your account you will need your most recent SID utility statement, which will provide you with your 14-digit customer account number, and the registration code printed on your statement.
If you do not want to receive paper statements and wish for all utility statements and disconnection notices to be sent to you via email you can sign up for our eStatement notification program. Log in to your online account at SID.myUtilityDirect.com and follow the prompts to register. Once registered, all statements and disconnection notices will be sent to you via an electronic notification.
If you have registered your account online, you can access and edit your billing information from within your account. You may also contact our customer care center at 877-794-7721 and speak with an agent.