Customer FAQs
The water emergency telephone number is 1-800-945-4828.
SID has partnered with Minol Inc. to manage all water billing, payments, and to provide SID with Customer Care service.
Contact Customer Care at 1-877-794-7721 between the hours of 9:00 am to 5:00 pm Monday through Friday.

Service Start Request

Complete and submit an online account application at SID.Myutilitydirect.com. The application must include a digital copy of your closing statement, warranty deed, or lease agreement. An email is sent confirming the application was received for processing.

A second email is sent when your account is activated and includes the important information listed below.

  1. The amount of the non-refundable start-up fee (currently $25.00).
  2. The amount of the deposit fee (see the FAQ, “How much is the Start Service Deposit fee?).
  3. A list of payment options.

Note: All deposit amounts are due within 24 hours or services may be disconnected.

Service Stop Request

Contact Customer Care at 1-887-794-7724 with the information listed below.

  1. The stop-service date.
  2. A closing statement, warranty deed, or lease agreement.
  3. The forwarding address for your last service bill.

Deposit amounts depend on the meter size installed at your location. A typical deposit is $140.00 consisting of the charges listed below.

  1. ¾-inch drinking water meter charge: $60.00
  2. Sewer Service (based on the drinking water meter size): $60.00
  3. ¾-inch reuse irrigation water meter charge: $20.00

Typical Deposit Total: $140.00

Note: A non-returnable start-up fee (currently $25.00) is due when the deposit is made.

Deposit amounts (not including the account start-up fee) are refunded after twelve consecutive on-time payments are made. Deposit amounts are refunded as credit to your service account.

Bills are generated monthly for all customers. Paperless billing subscribers will receive an email notification when statements are accessible online.

Several methods to pay bills are listed below.

  1. Pay online at SID.Myutilitydirect.com
  2. Pay by telephone by calling 1-877-794-7721.
  3. Pay by mail using a supplied payment coupon and return envelope addressed to: Seminole Improvement District, PO Box 936826, Atlanta, GA, 31193-6826.

Please remit all payments to:

Seminole Improvement District
P.O. Box 936826
Atlanta GA 31193-6826.

The bill payment due date appears on the monthly statement. Payments received after the due date will be assessed as a $25.00 late fee.

Service will be stopped on unpaid accounts. A “Disconnect Service” message will be placed on the customer’s door that includes a payment request and a “Stop Service” date that is enforced if payment is not received.

Contact Customer Care (1-877-794-7721) Monday through Friday between 9:00 A.M. and 5:00 P.M. to place a service restoration request.

The entire account balance, plus an incrementing $50.00 reconnection fee, must be paid before service is restored. Each disconnection that occurs within a 12 month period will increase by $50.00.

Attempts to restore service will commence once the account has a zero balance. The restoration service is scheduled only during normal working days and hours (Monday through Friday, 9:00 A.M. and 2:00 P.M. and is not available during other times, on weekends or on holidays.
Register your account at SID.myUtilityDirect.com. Have your most recent SID utility statement in hand. You will need the fourteen (14) digit Customer Account Number and the registration code printed on the statement.

Registered account users are offered an “eStatement” email notification that alerts them when a new bill is ready to review and includes a link to the statement.

After logging into your account online, on the account summary page, under account options, select ‘Go Paperless (eStatement)’ and follow the prompts to enroll in the option.

Contact and billing information can be edited and changed using the two methods listed below.

  1. Log in to your online account at SID.myUtilityDirect.com and click on your name in the upper right-hand corner and select ‘My Profile’. You will then have the option to edit your profile information. Click on ‘Update Personal Information’.
  2. Customers may also contact Customer Care at 1-877-794-7721 to update account information.
The meters located at your service address determine your required service. All water meters require water and sewer service. Most locations have required reuse irrigation water meters.
Reuse water (sometimes called reclaimed or recycled water) is used to irrigate residential, commercial, and open space landscaping throughout the City of Westlake and is billed at a lower cost. Irrigation serviced in this manner helps conserve and lower the cost of drinking water.
It is not necessary to contact SID. There are no discounts or waivers that are available.
Go Back